Tenants turned my family home into a cannabis farm
E1
The team investigate fake tenants who turned a home into a cannabis farm. And the pet microchipping database that could make it harder to track down your missing furry friend.
Water bills are going up, but what’s it all being spent on?
E2
The team meet residents furious at water bills increasing by 47 per cent. And the energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills.
My conservatory roof shattered, but no-one’s taking responsibility
E3
The team help one family who narrowly escaped when their conservatory roof shattered and ask who should foot the bill.
I paid for a smartphone but received a lump of clay
E4
The team help people stuck with paying a monthly contract for smartphones that were never delivered. And the SUV drivers left fearing for their safety when the cars developed a fault.
Timeshare nightmare
E5
The team help a couple who paid thousands to terminate their timeshare membership. As another suspicious operator offers to help, the team are there to challenge his claims.
I cancelled my card, but scammers kept spending
E6
The team investigate the mysterious transactions made via mobile phone payments – even after the customer had cancelled their bank card.
Brazen car scam caught on camera
E7
The team expose a shocking trick caught on camera during a private car sale that’s left some drivers thousands of pounds out of pocket.
Nail glue took my daughter’s skin off
E8
The team investigate the case of a girl who suffered severe burns after using a nail glue she bought online and expose the other products that pose a risk.
Super-scam cost me nearly £500,000
E9
How a grandmother was groomed into cashing in her entire pension. Even her own family and the police couldn’t break the spell.
Dream holiday left me with gastric infection
E10
The team investigate the cases of holidaymakers left suffering from debilitating gastric illnesses after a luxury five-star trip to Cape Verde.
Addicted to shopping app
E11
The team investigate the shopping app that one woman found so addictive, she asked her bank to cancel her cards in order to stop her spending.
Fire safety upgrades – who should foot the bill?
E12
The team take on the case of residents who were billed by their managing agent for fire safety upgrades to their front doors.
Gift experience voucher left me £200 out of pocket
E13
The team reveal the gift voucher blunders that left one customer with only two theme park tickets for her family of six.
Scammer posed as my mum – while she sat next to me
E14
How a scammer took over one woman’s WhatsApp account in a bid to defraud her friends and family.
Luxury resort turned out to be a building site
E15
The team investigate the cases of holidaymakers who say their relaxing breaks were ruined by noisy building work.
New home knotweed no-one told us about
E16
The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home.
£1,000 to send a parcel
E17
How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong.
I had to do the maths to prove my energy company wrong
E18
The team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers.
I took out a family trust to protect my kids, but now I regret it
E19
The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly.
My holiday was cancelled at hotel check-in
E20
The team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected.
Insurer says I’m wrong about having cancer
E21
The team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn’t accept she has cancer.
Broadband firm has trapped my car with a telegraph pole
E22
The team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home.
The Scottish lodge I invested in didn’t exist
E23
The investment scheme that went wrong, after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand.
Excluded from cheap energy tariffs because of where I live
E24
The team take on the case of electric vehicle drivers who say their energy provider couldn’t connect them to the best tariffs because of where they live.
Our holiday was not as advertised
E25
The team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company.
Scammers used our street to open fake accounts
E26
In the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street.
AI romance scammer broke my heart
E27
In another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam.
Help! Is my online job a scam?
E28
A viewer contacts the team after suspecting the online task work he’s been completing could be a scam.
I was part of the world’s largest scam
E29
A victim of a huge international investment scam network meets one of the investigative journalists who uncovered it.
Fake Michael Jackson brought bailiffs to my door
E30
A man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won’t help.